Communication skills are paramount to business success. With Relationship Strategies, Dr. Alessandra teaches you to spot the clues that will help you:

• Read people and understand their preferences
• Recognize and respond to the differences in people
• Create lasting relationships in your personal and business lives!

This program is practical, accurate, and easily-remembered. Relationship Strategies can be tailored to the unique demands of sales, management, customer service, or team-building environments.

Keynote Speech / Principal Points

• When you treat people the way you want to be treated, you create relationship tension; when you treat people the way they want to be treated, you build rapport
• People will tell you how they want to be treated if you know how to read the verbal, vocal and visual signals they send you
• There are four basic, predictable behavioral styles -- Director, Socializer, Relater and Thinker
• To increase rapport with others, you need to adapt your behavior to accommodate their behavioral style
• Adaptability consists of flexibility (the willingness to adjust your behavior) and versatility (the knowledge and ability to correctly adjust your style)
• There is no best type of personality
• Often, when we do what comes naturally, we alienate others without realizing it
• Who we are does not limit the choices of how we behave

The Workshop

Adds depth in all areas, plus:

• Individual behavioral style evaluation
• Small group and individual exercises
• Workbook materials

Participants Learn

• How to practice the "Platinum Rule"
• Their own behavioral style and how to maximize its strengths and minimize its weaknesses
• How to "read" the behavioral style of others -- quickly and accurately
• The strengths/weaknesses and likes/dislikes of the four basic behavioral styles
• Strategies for creating instant rapport and better compatibility with each behavioral style (adaptability)

Formats

• Keynote/General Session -- 45-90 minutes
• Workshop -- 2-6 hours