Communication Clues and
Cues for Rave Reviews

Dianna Booher, CSP, CPAE

Overview

Dianna will share practical techniques for improving the quality of business and personal communications. This presentation will make audiences aware of how poor communication confuses people, creates stress, and destroys relationships at work and at home. Audiences will leave with specific techniques for communicating clearly, concisely, and credibly.

Audiences will learn to--

  • Think on their feet

  • Organize ideas for greatest impact and clarity

  • Frame the positive approach when delivering bad news

  • Apologize without groveling or grit

  • Verify assumptions

  • Distinguish between statements, questions, and objections

  • Build rapport with colleagues and customers

  • Listen until they really hear

  • Criticize without crippling

  • Clarify direction and instructions to others

Alternate Titles

  • Communicate with Confidence

  • Communicate with Power & Impact

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