| WHO: Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations, LLC. He works with companies who want to build loyal relationships with their customers and employees. His customer service articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal bestselling book The Cult of the Customer. In 1983 Shep founded Shepard Presentations, LLC and since then has worked with hundreds of companies and associations. Some of his clients include American Airlines, Aetna, AAA, Anheuser-Busch, AT&T, Abbott Laboratories, American Express - and that's just a few of the A's!
WHAT: Shep mixes important information with entertainment (humor and magic) to create exciting programs for his audiences. His main speaking topics focus on the customer experience, customer loyalty, customer service, internal service, and a motivational program titled You Are the Magic!
WHEN & WHERE: At your next event when and where it is important that your audience leaves with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs your audience will ever experience!
Shep Hyken’s books are also some of his most popular speech topics.
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Shep Hyken’s best selling book, The Cult of the Customer is now one of his most requested speeches. What happens on the inside of your company is what your customer will experience on the outside. Is your company in “alignment?” Does every employee understand the vision? Do employees love their jobs? This book – and speech – is filled with lessons, strategies and case studies that will show you how to build a customer service culture that will make your customers (and employees) say, “Amazing!”
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One of Shep’s most popular books is also one of his most popular speeches. First the audience learns about the concept of creating Moments of Magic®, which is about creating a positive interaction with your customers (and employees). Then Shep delivers ten simple, common sense, how-to strategies that the audience can put to use immediately. Shep blends important information with entertainment (humor and magic) to create an exciting program for the audience. In addition, Shep’s famous cab driver story is incorporated into the speech.
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There is a big difference between satisfied customers and loyal customers. Shep’s experience with a Texas cab driver is filled with lessons about managing details, creating an amazing customer experience, and most important, creating loyal customers. When Shep tells the story, audiences laugh and applaud, and in the end, they learn what it takes to create customer loyalty. |
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Shep is also the creator of The Customer Focus program. This customer service training program is for companies who want to create a stronger service culture that builds loyal relationships with their customers and creates a better environment for their employees. The concepts, strategies and exercises are facilitated by professional trainers who have been approved to present the programs. For more information, go to www.TheCustomerFocus.com. |
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Contact Information
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141
(314) 692-2200
Toll Free (800) 222-4383
shep@hyken.com
www.hyken.com
www.TheCustomerFocus.com
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