WHO: Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations, LLC. He works with companies who want to build loyal relationships with their customers and employees. His customer service articles have been read in hundreds of publications, and he is a New York Times and Wall Street Journal bestselling business author of Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. In 1983 Shep founded Shepard Presentations, LLC and since then has worked with hundreds of companies and associations. Some of his clients include American Airlines, Aetna, AAA, Anheuser-Busch, AT&T, Abbott Laboratories, American Express – and that’s just a few of the A’s!

WHAT: Shep mixes important information with entertainment (humor and magic) to create exciting programs for his audiences. His main speaking topics focus on the customer experience, customer loyalty, customer service, internal service, and a motivational program titled You Are the Magic!

WHEN & WHERE: At your next event it is important that your audience leaves with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs your audience will ever experience!